Contact Info
Frequently Asked Questions
Books & Contracts
Q. When is the equipment and/or entertainer considered booked?
A. In order to book either equipment or entertainers you must receive a contract and return a signed copy to the office with either the deposit or payment in full. Once you have a contract sent to you it is temporarily reserved to you but it is not guaranteed until the paperwork is received.
Q. How much do I need to pay as a deposit? And when is the balance due?
A. The deposit is 50% of your order total. All payments are due to the office and the remaining balance is due two weeks prior to your event date. If you book your event within two weeks of the event date then the payment in full is due, not just a deposit.
Q.What methods of payment do you accept?
A. We accept all major credit cards, checks, and money orders. In order to pay with a credit card, we can send you a credit card authorization form. This form needs to be completed and returned to the office via fax, mail or scanned email attachment.
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Entertainment
Q. Can I have an entertainer come to my home or at a different location?
A. Yes! We come to your location, whether you're having the party at home, a community center, park, restaurant, fire hall, country club, or even at the zoo!
Q. How far in advance should I book an entertainer?
A. In order to get your first choice of entertainers, the sooner you book, the better chance you have of getting your favorite clown, magician, juggler, etc. As the weather gets warmer or as holidays are approaching, prime weekend times tend to get booked-up rapidly. Remember... The hours of Noon to 4:00 PM are the most popular and tend to book up first.
Q. How early does the entertainer arrive to my event?
A. It really depends on the type of entertainment that you have and how much setup they have to do. A Caricature Artist or a Clown may only be 10 minutes early but a DJ or an Airbrush Tattoo Artist may need longer to get their equipment in order. For your own peace of mind, ask the entertainer when they call you for directions what time they plan to arrive. Then you won't have to worry.
Q. How much space do you need?
A. Most of our entertainers are flexible and can work within whatever parameters you set aside for them - there are a few exceptions though. Ask your entertainer or operator when they call you for directions how much room they will need. Then you will be prepared when they arrive.
Q. Do I tip the entertainer?
A. We get asked this question a lot. Our answer...It is up to you. If you feel a tip, or gratuity, is deserved... feel free. Tips are much appreciated...BUT, not expected.
Q. What happens if it rains?
A. If you are worried due to impending showers, we do have a rain clause for outdoor only activities such as Pony Rides and Petting Zoos. "Deposits for events cancelled or postponed by the purchaser, prior to two weeks of the event, due to inclement weather can be transferred to another date within the next calendar year from the date of your event. Deposits are non-refundable." Our Pony and Zoo operators aren't afraid of the occasional shower, which is why they come prepared with dry towels and tarps in the event of rain. Also, in the event of rain, any entertainer scheduled to perform outside should be rescheduled in advance if there isn't a shelter available for their use.
Q.What happens if I have to cancel?
A. If you have to cancel or reschedule your entertainment prior to two weeks before your event date your deposit maybe transferred to another event or the rescheduled event. However, depending on the entertainer you have selected, if you cancel at the last minute the deposit is non-refundable.
Q. I've just booked entertainment with you, now what happens?
A. After you have scheduled your entertainment with us and we have received your signed contract and deposit, our entertainer(s) will call you at within 48 hours of your event to confirm party details and to obtain any directions or specific instructions from you about your event. If you have any questions in the meantime, please feel free to contact us Monday - Friday between 9:00AM and 5:00PM at 724-539-1009 or you can email us at sales@windswept.com!
Q. We're having so much fun, can the entertainer stay longer than scheduled?
A. We would love to yes, of course but due to the fact that most of our weekends are booked solid and well in advance, many times an entertainer is unable to stay longer due to another scheduled event. If you think you may need additional time, ask your Windswept Event Coordinator or details!
Q. My child is afraid of clowns, now what?
A. Fear not! We're more than clowns! We understand that while clowns have been a staple of birthday parties for years, we have alternatives. Magicians, Jugglers, Unicyclists, Balloon-a-tics, and much more! Still like the idea of a clown? Try one of our Magicians who do silly "clown-magic" but dress as regular magicians without clown makeup.
Q.How many faces painted in an hour?
A.
Traditional Face Painting - Approximately 10 - 15
Airbrush Tattoos/Face Painting - Approximately 40
Caricatures drawn in an hour? - Approximately 12 - 15
Q. How far do you travel? Is there a charge?
A. We're happy to travel all over the place to spread smiles, laughter and good cheer! On that note, yes, for excessive distances there are minor fees to accommodate for travel expenses.
Q. Do you have anything for teens?
A. Caricature artists, Tarot card readers, numerologists, hand writing analysts, and airbrush tattoo artists are just a few entertainment options...not to mention our inflatables or other fun outdoor activities.
Interactives / Inflatables
Q. How much space do I need?
A. It depends upon the piece of equipment that you are interested in. Each of our inflatables has different dimensions and is set up differently. You also need to have space for the equipment to be anchored and space for the riders to enter and exit the piece.
Q. Do I need power?
A. Yes! We provide you with the power requirements for each inflatable and while you can add generators to your order we do not provide the power. Having sufficient power to run each ride is very important for rider safety. Separate 110 volts - 20 amp electrical circuits are needed to run our rides & games. 110 volts - 20 amps is a standard setting that you have in your home to run any electrical appliance. A separate circuit means that nothing else is on the same circuit causing the circuit breaker to become overloaded and trip.
Q. Can adults ride?
A. Absolutely, while we do have inflatables specifically for children, many of our inflatables are just for adults.
Q. Do the rides need to be in grass?
A. Grass is the best option for having rides! It allows you to easily anchor the rides. Each ride must be anchored according to manufacturer and state regulations. If your event is on payment then you need to discuss alterative anchoring methods with your Windswept Event Coordinator. We do have water barrels available for rent.
Q. How long do I get the rides for?
A. All of our ride prices are based on a four hours of run time if you need the rides for a longer period of time there is a reduced per hour rate after the first 4 hours. This does not include set up and tear down time. Our crew will arrive to your event in plenty of time to have the rides ready to go at your start time.
Q. Who operates the ride?
A. Our professionally trained crew members set up, stay and operate our rides, and remove them after the run time has ended. Our crew members are state certified amusement ride inspectors licensed by the Commonwealth of Pennsylvania.
Q. Do you have insurance?
A. Yes! We are fully insured and once you have booked with us and returned your signed contract we can provide you with a certificate of insurance. All parks require certificates to be provided prior to the events in the parks.
Q.Our school is having a fun day, do you have clearances for your crew ?
A. Yes! All of our crew members have their Act 33 / 34 Child Abuse and Criminal Clearances. Safety is our highest priority!
Q. What if it rains?
A. In the event of heavy rains during your party, we must stop the rides due to safety. In case of just a drizzle, we can still continue to operate for most rides.
Q. What if it's raining and we need to cancel our event?
A. Our rain policy is listed on the specifications page of every contract. Prior to your event you will receive a confirmation call from our office. They will tell you the scheduled leave time of our crew to your event. If you cancel your event prior to that leave time then your deposit is credited to future rentals. If you call after that leave time and crew is already in route then the deposit is forfeited and non-refundable. If our crew is already on-site then the payment in full is due and non-refundable.
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Party Rental
Q. My event is on Saturday when will you come set my tent up?
A. We always try to set our tents up and deliver any other party rental supplies you may have rented like tables and chairs on the Wednesday or Thursday before your event. Getting the tents installed early keeps the ground dry in case of rain and gives you a couple of days to decorate the tent however you want. Tents are sometimes set up the day before the event or even the morning of the event at the client's request. This usually happens when the client is holding there event somewhere that they have rented for only one day (example public park).
Q. I need to rent a tent for Saturday and Sunday, do I need to pay for both days?
A. No, all of our tent rental prices are based on you keeping the tent for the entire weekend or week so feel free to have as many parties as you would like.
Q. Do we have to wash the linens we rent before we return them?
A. No, all of your linens will be delivered to you washed and pressed prior to your event. After your event our staff will come pick up your dirty linens, bring them back to our warehouse and wash them.
Q. Do we have to wash the dishes we rent before we return them?
A. No, our dishes will be delivered clean in racks that are wrapped in clear plastic bags prior to your event. When our staff picks up the dishes they should be scraped free of large chunks of food and placed in the racks that they came in. Our staff will bring the dishes back to our cleaning facilities and clean, and bag the dishes.
Q. Does the party rental delivery fee include the installation of tables and chairs?
A. No, delivery of tables and chairs includes our staff delivering to your location and dropping your tables and chairs off in either a garage, porch, or under a tent. If you would like to have your tables and chairs set up we would be glad to do it for you but there is an additional fee. Rental and delivery of any of our tents does include installation.
Q. Is there a way to contact somebody at your office after hours in case we have a question about any of the equipment we have rented?
A. Absolutely, anytime you rent equipment from us you will receive a contract slash invoice that has four contact cell phone numbers on it, these numbers are good 24 hours a day 7 days a week. This is just one of the ways we provide our customers with incredible service.
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